travel_tips

Frequently Asked Questions

Can I check-in early or late?

Check-in and check-out times vary by hotel. Check with the hotel that holds your reservation for specific details.

Early Check-In: If you are hoping to check in a few hours early on your scheduled date of arrival, it will depend upon the hotel?s availability and you may be charged a fee. As is standard hotel industry practice, check-in times are typically after 4 p.m. the day of arrival. Most hotels will hold your luggage if they are unable to accommodate your schedule.

Late Check-in: As with any hotel reservation, we suggest that you contact the hotel if you plan to arrive late in the day. If you are going to be delayed or find that you cannot check-in to your hotel on the date you requested, you should contact the hotel to let them know. If you don't check-in to the hotel on the first day of your reservation, and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund. Calling the hotel to make them aware of the delay will help to secure your room.

For more information on early check-in or late check-in, please call the front desk of the hotel.

Can I get a cot, rollaway bed or crib?

All hotel rooms are guaranteed for occupancy by two adults.

Special requests are at the discretion of the hotel. The hotel will be happy to accommodate you if fire-safety laws allow it and the type of extra bedding you need is available.

Keep in mind that requests for these items, if available, may result in additional fees payable directly to the hotel.

Can I get a handicapped-accessible room?

If you have special needs (e.g., wheelchair accessible room) you must call the hotel and verify that special needs can be met. Most hotels will be glad to accommodate you if rooms are available. Your hotel reservation will be refunded, canceled or modified if the particular hotel cannot meet special needs.

If your hotel does not have a handicapped accessible room available, please send us an e-mail.

Can I request a smoking or non-smoking?

We make every effort to get you the room you requested however, as is standard hotel industry practice, smoking or non-smoking rooms cannot be guaranteed. We reserve your selected room type at the time of booking, the hotel assigns rooms based on their availability at check-in.

Do I have to pay extra for a cot, rollaway bed or crib?

All hotel rooms are guaranteed for occupancy by two adults.

If you need a cot, rollaway bed or crib for your room, please call the hotel. They will be happy to accommodate you if fire-safety laws allow it and the type of extra bedding you need is available. Keep in mind that there may be an extra charge payable directly to the hotel.

Does my hotel rate include parking?

While some hotels may include parking in their rates, others may not and will charge you directly for this option. For more information on parking, please review the hotel details provided.

Does my hotel rate include continental breakfast?

We are unable to guarantee that you will receive continental breakfast with your hotel reservation.

Be sure to review the Hotel Details information on our Web site for specific amenities the hotel may offer. Keep in mind that the availability of some amenities may require you to pay additional amounts payable directly to the hotel.

How can I be sure my hotel will have a pool?

When selecting your hotel, be sure to review the amenities and services the hotel offers if you want to be sure they have a pool.

Is there a charge if an extra person stays in my room?

All hotel rooms purchased through our Web site are guaranteed to accommodate two adults. Be sure to check with the hotel if you plan on having more than 2 people stay in your room - the hotel may not allow extra guests due to fire safety laws.

If your hotel does allow extra guests, keep in mind that there may be additional charges. These charges vary and will be payable directly to the hotel - most likely at checkout.

If you are traveling with more than two adults, we recommend that you book more than one room.

What if I need to change my check-in or check-out dates?

We can't make changes to your reservation once they have been confirmed.
You may be able to cancel your reservation based on the policy presented to you at the time of your booking.

Where will my hotel be located?

You choose the hotel you want to stay in ? so you'll know exactly what your location will be! Locations are grouped into different Areas in case you don't know exactly which hotel you'd like to stay in. Choose the Area you are interested in and we'll provide you with a list of hotels in that location and the price per night.

Will my hotel charge for parking?

Your hotel may charge an additional fee for parking. This charge would be payable directly to the hotel; please contact your hotel directly for more information.

Will my hotel have a courtesy car or shuttle?

While some hotels may offer a courtesy car or shuttle as part of your nightly room rate, others may not or will charge for this service. For more information on courtesy cars or shuttles, please review the provided hotel details. Keep in mind that some amenities, such as a courtesy car or shuttle, may require additional costs payable directly to the hotel.

Can I get a same day hotel reservation on your Web site?

Yes! Just make your reservation before 11 p.m. Eastern Time. Please note that same day reservations may not be available in all locations or cities.

Can I reserve a hotel room for someone else?

You can purchase a room for someone else as long as you are at least 21 years of age and the person for whom you are booking a room is at least 21 years of age and can present the appropriate identification necessary for check-in.

How far in advance can I make my hotel reservation?

You can make a reservation for a hotel room 11 months in advance of your check-in date!

How old do I have to be to book a hotel room?

You must be at least 21 years old to book a hotel room through Hotelsbycity.com.

Is there a limit to the number of rooms I can reserve?

You can make an offer for up to 4 rooms at a time on our Web site - provided they all have the same check-in and check-out dates. Each room can be reserved under a different name - just list the names in the space provided on our Web site. Please note - you cannot divide charges between credit cards.

What forms of payment do you accept?

We accept all major credit cards, including American Express, Discover/Novus, Mastercard, and Visa. Debit cards branded with the Visa or Mastercard logo are also valid forms of payment.
If you select your partner and car type on our site with a disclosed price, some of our partners won't require that you provide credit card information when reserving your car. You should verify any specific payment requirements or restrictions prior to picking up your car.

Don't worry -- your credit card and personal information are safe! Your trust and confidence is our highest priority - that's why we use Secure Socket Layer Technology to protect your personal and credit card information, so it cannot be read in transit over the Internet. Please see our Privacy Policy for more information.

Can I add nights to my hotel reservation?

If you need to add nights to your hotel booking, go to our Web site and, if available, select the hotel where your original room(s) booked. You can then proceed to book your additional nights. Keep in mind that you may have to switch rooms during your stay unless you are able to coordinate this directly with the hotel.

Can I add rooms to my hotel reservation?

If you would like to add rooms to your reservation, please return to our Web site to book the additional accommodations. Please keep in mind that your hotel may not have the same room type or rates available.

Can I change or cancel my hotel rooms?

We are unable to make changes to your reservation once confirmed. The option to cancel a hotel reservation depends upon the policy presented at the time of your purchase.

Can I change the name on my reservation?

Once a hotel booking is confirmed the name on the reservation cannot be changed. If more than one person is staying in the room, the reservation should be under the name of the person who will be arriving at the hotel first.

If your booking is for multiple rooms, you can reserve each room under a different name - space will be provided on our Web site.

Keep in mind that having more than two people in a hotel room may not be allowed due to fire safety laws and that some hotels, if they allow it, may have additional charges for extra guests. These charges vary and are payable directly to the hotel.

Can I make a hotel reservation if I am not a U.S. resident?

We do accept credit cards with select non-US billing addresses issued by non-US banking institutions. Reservations may be placed using an American Express, Discover, MasterCard or Visa debit or credit card. Click here for a list of eligible countries.

Customers in the United Kingdom can visit priceline.co.uk to book Name Your Own Price® offers. Additional international billing options can be found by visiting Priceline Europe and Priceline Asia.

Important Information Regarding Exchange Rates: Purchases made on our web site are transacted exclusively in United States Dollars (USD). If you make a purchase from us using a non-USD-denominated credit or debit card, please be aware that, due to the constant fluctuation in exchange rates, our charge to your card or the estimated charge amount we provide you, may differ based on the exchange rate at the time you make your reservation versus the rate at the time the charge is reflected on your credit card statement. Also, in the event that we must credit your account, we will refund the exact USD amount initially charged and will not be responsible for any fluctuations in exchange rates which may cause differences in your billing statement.

Can you take tax-exempt reservations?

Hotelsbycity.com does not allow you to make tax exempt reservations or to arrange for participating hotels to deduct taxes from your bill once you arrive. If you need to make a tax-exempt hotel reservation, we recommend that you book through a hotel directly.

Do you offer international hotels?

You can get some of the lowest available rates at some of the best hotels in the U.S., Canada, Europe, the Caribbean, Mexico or Asia!

Here are some things to keep in mind when traveling abroad:
* You'll almost always need a passport and sometimes a visa.
* You may be asked to present additional documentation at your final destination. For more information on required documentation for your trip, check out these helpful sites:
www.travisa.com
www.travel.state.gov

How can I save money with this hotel service?

We work with thousands of hotels all over the world. They offer competitive savings and we pass that on to you.

Is my personal and credit card information safe?

Don't worry -- the personal information you provide on our Web site while making your hotel booking (name, address, phone number) will only be shared with that hotel.

Your credit card and personal information is safe. Your trust and confidence is our highest priority - that's why we use Secure Socket Layer Technology to protect your personal and credit card information so it cannot be read in transit over the Internet.

Please see our Privacy Policy for further information.

Severe Weather Event Policies

Severe Weather Event Policies In the event of a hurricane or other severe weather event, we will work with our travel partners to provide assistance for customers as outlined below. Airline Tickets To request a change to your reservation in the event of severe weather, you must contact us or the airline before the originally scheduled departure time. Failure to do so may cause the airline to invalidate your reservation, causing your ticket to lose its value for future travel or refund. The ability to make changes to an airline reservation is dependent on the fare rules associated with your ticket(s). Any exceptions to the fare rules are at the sole discretion of the carrier. Most major carriers allow customers to rebook reservations affected by severe weather within a set number of days without incurring administrative change fees; however, if rebooking results in a higher fare, customers are responsible for the difference in price. If carrier exceptions are granted, we also will waive our associated fees. Hotels/Rental Cars/Tours and Attractions If a weather event occurs close to your travel date, we recommend that you contact your provider directly to determine if they are open for business and will honor your reservation. If the provider indicates that they are not open, or for any concern about a reservation in an area impacted by a weather event, please contact us for assistance. Depending on the severity of the weather event and the areas impacted, requests to change or cancel your reservation may be granted. If a change or cancel is allowed, we will also will waive our associated fees.

What do I need to bring to the hotel for check-in?

Checking in is easy. You will need a government-issued photo ID (like a driver's license) and your hotel confirmation number - located on your itinerary. To print your itinerary just go to the "My Reservations" section of our website and select "Hotels." Most hotels require a credit card at check-in. If you do not have a credit card some properties may allow you to leave a cash deposit for incidentals. If you plan to leave a cash deposit, please call the hotel that holds your reservation to determine if this is possible and the amount required.

What hotels participate with your Web site?

Our hotel partners are some of the best-known and most trusted brand name and preferred independent properties.

What if I have a problem with my charges?

Charges for any incidental services you use while at the hotel (parking, resort fees, phone calls, room service, etc.) are payable directly to the hotel - normally at check-out. If you have questions or issues with charges that appear on your itinerary/invoice, you can send an email to our Customer Service Department. We'll research the issue and get an explanation to you in 3 business days or less. Questions about incidental charges must be directed to the hotel where you stayed. Important Information Regarding Exchange Rates: Purchases made on our web site are transacted exclusively in United States Dollars (USD). If you make a purchase from us using a non-USD-denominated credit or debit card, please be aware that, due to the constant fluctuation in exchange rates, our charge to your card or the estimated charge amount we provide you, may differ based on the exchange rate at the time you make your reservation versus the rate at the time the charge is reflected on your credit card statement. Also, in the event that we must credit your account, we will refund the exact USD amount initially charged and will not be responsible for any fluctuations in exchange rates which may cause differences in your billing statement.

What if I make a mistake?

You cannot make changes to your reservation once they have been confirmed. You may be able to cancel your reservation based on the policy presented to you at the time of your booking. To review your specific cancellation policy visit our homepage and click on My Reservations.

What if I suspect unauthorized charges on my credit card?

In the unlikely event that an unauthorized use of your credit card occurs, immediately notify your credit card issuer. The appropriate 800 number is usually located on the back of the card. It is critical that you contact your credit card issuer directly; they will explain the specific steps required to report suspected fraud, which generally include signing an affidavit attesting to the unauthorized charges and/or canceling the credit card in question. Your credit card issuer is also responsible for initiating the process to validate and refund or reverse the unauthorized charges on your credit card. Most credit card companies either cover all charges that result from unauthorized use of your credit card or limit your liability to $50.00 - the maximum liability allowed under the Fair Credit Billing Act.

What if my travel plans change?

We can't make changes to your reservation once they have been confirmed. If you are going to be delayed or find that you cannot check in to your hotel on the date you requested, you should contact the hotel to let them know. If you don't check in to the hotel on the first day of your reservation and do not alert the hotel the remaining portion of your reservation will be canceled and you will not be entitled to a refund. Calling the hotel to make them aware of the delay will help to secure your room. When booking your reservation, be sure to review the information provided on restrictions to your booking.

Where can I find my itinerary and invoice?

It's easy - Visit our Review and cancel Reservation page
Your receipt and full itinerary will be right there for you to print and will include the name and address of the hotel and a complete breakdown of your charges.

Will I get frequent stay points at my hotel?

Reservations for hotel rooms made through our Web site are not eligible for frequent stay points or other hotel loyalty programs.

 American Office:
800 Connecticut Avenue
Norwalk, Connecticut
06854
United States
 Canadian Office:
887 Corydon Avenue Winnipeg, MB
R3M 0W7
Canada