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Guest Reviews of Best Western Plus Palms Hotel & Suites

overall rating
3.6
out of 5
Christine
Overall, we were very satisfied. Was surprised at how nice everything was! The only complaint was the hot tub and pool area. Needs cleaning more often. And parents need to control their demon children (nothing the hotel can do I guess!).
Great room! great value.
The pool and hot tub were not kept clean and kids were out of control.
overall rating
3.4
out of 5
Joyce
Nice hotel. If your room is on 2nd floor, make sure windows are not covered by roof of other bldg. I requested several times for someone to check why the rattle in the air conditioner even when off. The constant sound was very annoying. No one ever followed up - if they checked they never told us what was wrong. Then when we asked what they found, it was a new person and same thing.
New and clean. Good complimentary breakfast.
2nd floor icemaker inoperable. AC had rattle even when off. Roof of other building covers part of window, some rooms 2nd floor.

Best Western Plus Palms Hotel & Suites

6015 45th Street , Lubbock, Texas
Guest Score:   based on 46 guest reviews
Rooms from
$62

Best Western Plus Palms Hotel & Suites Hotel Information

Accommodations
Guests at the tri-story Best Western Palms Hotel & Suites in Lubbock will appreciate the microwave and refrigerator in the rooms as well as the kitchenettes in the suites. The 73 air-conditioned guest rooms and 27 suites are colorful, bright, and cheerful—and non-smoking. Free wireless internet access is in each room as well as a coffee/tea-maker, hairdryer, iron/ironing board, dataports, cable/satellite TV, AM/FM alarm clock, and work/study desk with a lamp. Adjoining rooms are available and some suites come with a fireplace, easy chair, or a Jacuzzi. Rooms for the physically challenged are available with walk-in showers. Children 12 and under stay free in the room with one paying adult.
Amenities offered
In addition to the wonderful guest room and suite amenities, the Best Western Palms Hotel & Suites in Lubbock offers a daily complimentary hot breakfast. For guests staying during the week, there is also a complimentary Manager’s Reception Mondays through Thursdays which includes light snacks and beverages. Guests will appreciate the use of guest laundry facilities, an exercise facility, indoor heated pool, steam/sauna room, hot tub, exercise facilities/equipment, chip and putting green, two outdoor patios, and a game room with pool table.
  • Parking
  • Meeting/Banquet Facilities
  • 24-Hour Front Desk
  • Sauna
  • Fitness Centre
  • Laundry
  • Rooms/Facilities for Disabled Guests
  • Games Room
  • Free Parking
  • Internet Services
  • Elevator
  • Safety Deposit Box
  • Hot Tub
  • Heating
  • Fax/Photocopying
  • Luggage Storage
  • Wi-Fi/Wireless LAN
  • Gay Friendly
  • Breakfast Buffet
  • Indoor Swimming Pool
  • Free Wi-Fi Internet Access Included
  • All Public and Private spaces non-smoking
  • Air Conditioning
  • Indoor Swimming Pool (all year)
  • Vending Machine (drinks)
  • Vending Machine (snacks)
Does HotelsByCity recommend this hotel?
Best Western Palms Hotel and Suites in Lubbock is recommended especially for parents of students attending Texas Tech University due to its close proximity. Also, the rooms are clean, bright, and cheerful. The staff is helpful and friendly, and the complimentary hot breakfast is good.
Read our customer reviews below

Guest Score Card

overall rating
3.7
out of 5
#25
of 45 Rated Hotels in Lubbock

Best Western Plus Palms Hotel & Suites

-101.94395^33.5535

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General Hotel Policies

Check-in: 3:00 p.m.
Check-out: 11:00 a.m.
Parking: Yes, there is parking.
Pets: No, pets are not allowed.