SpringHill Suites By Marriott Austin Northwest in Austin Texas

Austin - posted on 02/09/2007

Staff attitude at check in very poor, once he found out I booked through X. He threw the room key across the counter, didn't even tell me what room number he gave me, or point me towards the room. He took a personal call while I was checking in and didn't pay anymore attention to me. Later I went back to the desk to ask about pool towels - the gal at the desk seemed very put out and said she was busy at the moment and would get towels later. The front desk gal in the morning was great however!
Needs Improvement: Staff Attitudes

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Great Value - posted on 04/20/2005

Absolutely wonderful experience. Spotlessly clean hotel, friendly service. Lovely brkfst included in the price.

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