Westin New York at Times Square
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270 West 43rd Street
New York City, NY 10036
Chain: Westin Hotels and Resorts
Customer Reviews for Westin New York at Times Square
Great, relaxing stay - posted on 01/10/2006
The bed was wonderful - the linens were really great - I slept like a baby! Great location - if you want to be right near times square. Very friendly and accomodating staff.
Great Times! - posted on 10/28/2005
This is a very nice hotel. The staff was friendly & helpful. The room was nicely decorated, good amenities, great shower and bed. Excellent location for broadway shows and easy access to the subway. I would definitely stay here again.
Great Experience - posted on 10/17/2005
Having not been to NYC since I was a teenager, I was skeptical about what to expect. The hotel was fantastic. The beds were just like home! My husband & I brought our teenage daugher and her friend, and they were amazed. I felt safe enough to walk from the hotel to Times Square by myself! The rooms were lovely and the maid service prompt. Close to everything.. including TRL (teenager heaven). We will most definitely return to this hotel again and again.
Great Stay - posted on 09/05/2005
The location was great for Times Square, the theaters, picking up subway or bus... incredible bed, lovely room. It was WONDERFUL.
Weekend in New York - posted on 08/18/2005
We had a very nice stay at the Westin Times Square. The location is great for the Times Square area and the Theater District. You are located at 43rd and 8th Ave.,one block west of Times Square; Good Morning America, TKTS, TRL, etc. Most Broadway theaters are within walking distance. It was nice that the Westin had an alternate entrance onto 42nd St. The room at the Westin was a very nice size for the city. With two teenage boys there was plenty of room to move around. We did not use the other amenities of the hotel as we were always out and about. Check-in and out was very easy with booking through HotelsByCity.com. We would recommend the Westin Times Square.
Westin Times Square - posted on 06/03/2007
From the bell hop, to the front desk, to the room attendants, this hotel is First Class all the way. The room attendant even noticed (by the greeting card on the night stand) that we were celebrating our anniversary and left a chilled bottle of champaign with two glasses!
Fantastic! - posted on 05/28/2007
I travel to NYC with my family frequently and we always stay at the Westin. With Shula's Steakhouse right in the hotel, it makes it easy to have a quick dinner if needed. We've spent countless nights at the hotel bar our bartender even let us bring sushi into eat! The rooms at this place are great, and you've got a great view of the Hudson from certain rooms. Enjoy the Westins, it's only on block from Hell's Kitchen as well!
Home away from home - posted on 05/28/2007
Excellant Location. Just west off Times Square, near theaters, subway entrance. Javits Convention Center less than 1 mile. Friendly, helpful staff. Confy Heavenly beds. Views of the city and Hudson River. This is where I stay when in New York City.
Great! - posted on 05/17/2007
I loved this hotel. The atrium is awesome. I ate a midnight meal there in quiet! I'm tired of people complaining about small rooms...it's NYC!! They are wonderful and the bathrooms are clean stainless steel. Great location!
WOW!!!!!! - posted on 05/17/2007
Our first trip to NYC. This Hotel was great! CLOSE TO ALL THE TIMES SQUARE ACTION. Subway entrance at corner 20 ft from lobby door. Must see to believe.
Great hotel - posted on 05/04/2007
The hotel was awesome. The staff was very friendly and helpful. Room was clean and the view was awesome. Only change would be vents in the bathroom
A Piece of Heaven - posted on 04/17/2007
Wow -- if you have never had the opportunity to enjoy the Heavenly Bed and Heavenly Bath at the Westin Hotel - then you are missing something special. The rooms are extremely inviting as is the lobby itself. Everyone should treat themselves to this special place at least once in their lives!
Heavenly Drinks - posted on 04/08/2007
The room was not ready when we arrived, even though it was after 4pm. However, they did give us free drink voucher and that made it a little easier.
Beds are Comfy - posted on 04/05/2007
My husband I selected this hotel based on the reviews and pictures posted on an online travel website. Upon arrival our room was not ready for about 45 minutes. As a result we were issued rounds of complimentary drinks at the bar. The room was contemporary with nice furnishings and a very comfortable bed. We were somewhat disappointed with the noise level from the streets but I guess this is New York. Room service was expensive, $120 for three persons. People were not friendly probably because of the cold weather.
awesome stay - posted on 04/04/2007
we absolutely loved this hotel:O)very centrally located to broadway shows and restaurants. complimentary bottled h2o and fresh pears in lobby daily... great for on the go and it is nyc so you GO!!!will stay again. it was a beautiful entrance and escalators took you up to the main lobby away from the noise... did i say i loved it here... will definately stay again and highly recommend..
The Best Hotel - posted on 03/03/2007
The Westin is an awesome hotel. It is located close to Broadway and Times Square with Metro stations nearby. We arrived after a long hard day in the airport. We were exhausted, and the person who checked us in was so friendly. He even upgraded our room for us. The beds are comfortable, the hotel is clean, and the decor is beautiful. I would stay there again and again. You must eat at their restaurant Shulas. It was wonderful and the service fabulous. I highly recommend this hotel.
Westin New York - posted on 02/25/2007
This was a great hotel. Easy walking distance to everything and very safe area of New York. Highly recommended
Anniversary Gift - posted on 02/24/2007
I purchased this trip to NYC as an anniversary gift to my wife. I could not have picked a better hotel to stay at than the Westin Times Square. The location is superb, the rooms are excellent with a very modern touch, and who can forget the Heavenly Bed!! The consierge was extremely helpfull and was even able to get us a dinner reservation at a trendy restaurant on a Saturday night! We will absolutely stay there again.
Good time in New York City - posted on 02/23/2007
This hotel was in a good location. The only problem we had was the bellman who brought up our bags called housekeeping and ordered 4 bathrobes instead of 4 extra towels. We ended up with 5 robes for 3 people. We didn't even use them. Good central location.
Not that good - posted on 02/23/2007
Service was generally good, but our room was not made up until 6pm one day and they forgot to get our room service tray out of the room on time.
Oasis in NYC - posted on 02/08/2007
Our room was on the 42nd floor facing the city, the bedding was plush, the shower was heavenly, and the size of the room was larger than any other place we have stayed in NYC. Very comfortable...
Fantastic - posted on 01/06/2007
We traveled to NYC for 4 days surrounding New Years Eve. The staff was friendly, helpful and accessible. Our room had a fantastic view and had all of the amenities that make a guest feel comfortable. We were within walking distance of almost anywhere we wanted to go. Hotel Security was outstanding, particularly on New Years Eve, they remained friendly, but were extremely professional. We would definitely stay here again.
PERFECT LOCATION and BEAUTIFUL MODERN ROOMS! - posted on 01/05/2007
PERFECT Times Square LOCATION and BEAUTIFUL MODERN ROOMS!
Westin Hotel - posted on 12/27/2006
The Westin Hotel treated us like royalty. We loved the maid service and staff. They were very helpful. I give the Westin 5 stars.
Westin NYC - posted on 12/06/2006
The Westin Times Square is in a great location with awesome views. All staff we met were helpful, room was clean-but minibar prices were expensive even by 5 star standards!
Clean & Comfortable - posted on 12/06/2006
We had a wonderful stay. The rooms were clean, updated and very comfortable. We requested a room as high up as we could get and ended up on the 41st floor with a spectacular view. The staff was always friendly and helpful. The shower was wonderful and the beds extremely comfortable. Wonderful place to stay.
Great Hotel - posted on 11/28/2006
Wonderful location. Great Service. Rooms were a little small but very clean and nicely decorated.
Holiday week - posted on 11/27/2006
Overall experience very good. Location was great. Staff pleasant, friendly & helpful. Would stay there again.
check out - posted on 11/15/2006
reserved deluxe room, when went to check out. They tried to charge for the continental breakfast. I told them I had a deluxe room. they told me that wasn't possible my room number wasn't a deluxe room. They wouldn't tell me what I was missing in my room, altho;ugh I paid for it.
Location,location,location!!! - posted on 10/20/2006
The Westin is located right in the middle of everything. The staff was really professional and very friendly. My room was absolutley amazing. I had a corner room so I had a lot of windows with great views. The bed and bathroom was bliss. Very comfortable and clean. Great breakfast at Shulas! And the express checkout was really helpful. I will definitely go back.
Fantastic - posted on 10/15/2006
The staff was great and after a horrible night at another hotel in New York, this hotel was a fantastic reality. The rooms and the restrooms are great. One young lady who checked us in researched her computer and website to give us the best rate and I really do appreciate it. This hotel is located in a great location for the subway transportation and other amenities. The room containes a flat screen tv and the bathroom is tiled beautifully.
great but... - posted on 10/05/2006
Nice modern hotel in convenient Times Square next to port authority, but the guest room doors slam shut, trying your patience in the morning. And the $14.95/day for high speed internet is insulting...why not charge for tv as well. Otherwise a good hotel.
Westin is the way to go. - posted on 09/20/2006
I loved my experience at the Westin in Times Square. When we checked in we were given a key to a room that was not cleaned. We had to go back down stairs with our luggage and they upgraded us to a room with a beautiful view of the city. I received a bill that was incorrect, but I quickly resolved the matter by phone before I left. Other than that, the stay was very enjoyable. Not too crowded, easy to catch an elevator, concierge was extremely helpful. We will be back, and soon.
Good hotel and Pet Friendly - posted on 09/12/2006
This hotel has a great location and is pet friendly. You get a complimentary heavenly dog pet bed and bowls. You sign a pet waiver for damage. The room was a corner one, which we requested to be away from other rooms so as not to disturb others with the dog. The hotel did give us this, it was perfect. The only thing I would improve is the knowledge of the conceirge on pet friendly restaurants so it would save us time on looking for places ourselves.
Great experience! - posted on 09/05/2006
1st time in NYC. very picky. this hotel was everything that I had researched for. Comfortable beds, unbelievable shower, close to all midtown areas Subway close by. Upgrade to club level--free breakfast--pastries, cereal, fruit, bagels-- Evening had hot food, cheeses, crackers, veggies, sodas and water--a different hot entree each day we were there--a perfect snack before dinner. Customer service was exceptional--we had a discrepency with internet charges and were comped all charges--no questions asked--I cannot tell you how much we enjoyed this hotel and would recommend to anyone!
High Rating in the Middle of it all - posted on 08/29/2006
The Westin was a beautiful hotel with awesome rooms. The beds were comfortable and everything was clean. The hotel is in walking distance of all theaters, shopping and the subway is right in front. We had a room on the top floor with a great view.
Our first trip to NYC - posted on 08/22/2006
Loved this place everything is so close and check in staff are Great and the bell hops are very helpful,We will return to this Place .
- posted on 08/10/2006
I was impressed with the hotel. The beds were "heavenly" particularly after a long day of walking. The view from the room was spectacular and the room was spacious. One area that needs improvement is the concierge service. While there was one concierge who was knowledgable and fabulous, the others ranged from mediocre to not having up-to-date information, provided incorrect directions and overall were of no help. I hope they work on this area so they rise to the quality of the hotel in its other areas. However, I would recommend the Hotel to others and I would go back as well.
Luxury for moderate price - posted on 08/06/2006
The Westin is a luxurious hotel. The rooms are large and beautifully appointed. The double shower head in the bath is most enjoyable. The white, black, gray color theme is elegant.
Good - posted on 08/04/2006
I recently visited the Westin hotel and it was awesome except for the customer service people behind the counter. They were a little rude and would not let us check in early. We had to be there specifically at 3:00. I thought that was really rude. We waited and finally I had another person attend me and they finally let us in our room. This hotel is a block away from Times Square and it is awesome. We stayed at the club level and the room was big compared to what we though we would get. I loved the room.
nice hotel - posted on 07/20/2006
The hotel is beautiful inside out - very close to times square, but not on times square. I arrive in the limo in the evening and no one helped me to take out my bads from the limo until i asked them. much trash in from of the hotel at all the time.
Very pleased with our first stay in NYC - posted on 07/18/2006
This was our first trip to NYC and we based our hotel choice on the past reviews of travelers listed on this website. We were not disappointed. The rooms were clean and comfortable with a great view (we were on the 22nd floor) and the service was excellent. The only problem we had was the length of time it took for them to retrive our car from the valet parking on checkout. We were told it would take up to 30 minutes-it took an hour. Keep this in mind when checking out so that you aren't late for flights, etc. Otherwise, we were very pleased and would stay here again.
Perfect place to stay in Manhattan - posted on 07/18/2006
It's expense but if you want to treat yourself, the staff was great, the location is perfect for Times Square and the theatres, the room was spotless ect... The restaraunt is excellent. I had the best steak I have ever eaten. Don't go to breakfast though. Pancakes for her, eggs for me and a pot of coffee $57.00
Quiet retreat far above Times Square - posted on 07/01/2006
Although I never stay in T.S. when I visit NY (having lived there for many years), this time I was with my neice, and knew she'd love being in the thick of things. The Westin is a bustling, large tourist hotel that offers quiet, thoughtfully appointed guest rooms. The hotel is well staffed, which is a must for such a large place. My neice enjoyed the neighborhood and the views, and I enjoyed the quiet.
Going to New York, Go Westin! - posted on 06/27/2006
The Westin Times Square is a beautiful hotel. The rooms are very spacious and clean (the maid service came in twice a day to clean our room and even left chocolates on the pillows every night). We stayed on the club level and had access to the daily buffet which was very good and very convenient. We had a corner room which included window seats overlooking Time Square. This was my children's first trip to New York and I was leary of NY hotels from some of the stories and reviews I had read online. The Westin exceeded my expectations. Don't hesitate booking with this hotel. It is worth it!!
Great Stay at Westin!!! - posted on 06/22/2006
Just got back from our first trip to New york. Our stay at the Westin was as heavenly as advertised. We arrived early and not only were allowed early check in but our room was upgraded without asking. They had the friendliest staff from the bellhop to the front desk. Our rooms were clean, beautiful, comfortable (my daughter wants to buy the pillows) and we had the best view. I highly recommend this hotel. We will definitely stay here in the future!!!
Fabulous trip - posted on 06/21/2006
The hotel is immaculate, beds are extremely comfortable - great sheets, comforter and pillows. Bathroom is brand new and completely clean. Overall appearance and service was excellent. If you're looking for a nice, clean, above average hotel, right in times square, without spending a lot, this is it. Plasma TV, mini bar, new amenities, no complaints - just remember to stick the key in the door the right way, there actually is an arrow on it at the bottom of the picture of the hotel - took us a while to figure that out. Otherwise, great experience.
Westin Times Sq - posted on 05/20/2006
The hotel is situated in the heart of Times Square with easy access to subways, taxis, Port Authority. The rooms were very comfortable/clean. The service was very friendly and accommodating. Highly recommended.
Very Impressed - posted on 05/10/2006
As a New Yorker I usually don't take advantage of staying overnight in a hotel in the city. This was an amazing experience and would recommend staying at the Westin to anyone, whether from New York or not. The room was beautiful and spotless, for all you neat freaks. The security was great also, I walked in at 2am and was immediately asked for my room key to prove I was a guest, for you non-New Yorkers out there this is a plus. The decor is trendy and the layout great. Only thing that was not clear was how much the items were in the mini bar :-(
very impressed - posted on 05/07/2006
had a wonderful stay at the westin! great beds and large showers with great water pressure. would stay at this hotel again for sure and would recommend it to my friends. i also enjoyed the lobby being peaceful and quiet and tastefully decorated. not too overboard,but very clean. overall the westin made the stay easy and comfortable.
great location - posted on 04/17/2006
nice sized rooms (we had 2 moms and two teenagers with lots of packages), the concierge desk was extremely helpful, nice breakfast place next door, great location near Times Square and sulway
Good for a short visit - posted on 04/11/2006
We were going to the city for just one night. While I'd prefer a location that is not so close to Time Square, the hotel itself was quite nice. It is relatively new and clean and contempory, which we all loved.
Spectacular - posted on 04/06/2006
LOVE-LOVE-LOVE this hotel. Staff go above and beyond with service and everyone was ver personable, it was as if they knew you. Room was THE BEST and the view was incredible. It was a great get-a-way for my husband and I. Coming back!
Clean the floors - posted on 03/31/2006
Overall, a nice hotel with good service. Not sure if I'd rate it a 4 star as the ads say. Carpets in the room were torn up and kind of disgusting. Room other than that was kept up.
great time in nyc - posted on 03/22/2006
The service was impeccable. The view was stunning! Definitely the best hotel stay we have ever had.
Excellent Hotel - posted on 03/22/2006
Really a very nice hotel in the middle of Times Square, accessible to everything and great amenities. Modern decor, beautiful rooms and bathrooms.
Great hotel - posted on 02/18/2006
1st time in NY! Loved the hotel.although staff was not friendly,but that was made up when we saw our room, I was very nervous about the hotel choice, I researched and read alot of horror stories,luckily I made the BEST choice,I will stay there when ever I go again. Bed and shower are Heavenly!!!
First time to NYC - posted on 02/11/2006
This was my first time to NYC. My girlfirend and I really enjoyed this hotel and NYC in general. We will return later this year and select the Westin again!
Great Hotel! - posted on 02/11/2006
My husband and I stayed at the Westin Times Square for a romantic getaway. The "Heavenly" beds and showers were just that- AMAZING! We stayed in a king suite and were upgraded to a higher floor (45th), because we stayed over a Sunday night, and had an AMAZING view of the city. The windows of our room were able to open for some fresh air. The elevators are plentiful and extremely fast. The concierge and bell hops were extremely helpful and friendly. The only problem we had at all was the front desk clerk was a little rude and short with us at check-in. Overall, a wonderful hotel.
Amazing Experience For me and my daughters - posted on 02/08/2006
Ive been to NYC 3 times and by far this was the most wonderful hotel I have stayed at. Me and my 2 daughters went without my husband so I wanted to stay somewhere that i felt safe and I definately did. Westin Times Square, we will ba back!
Modern - posted on 02/06/2006
My sister and I stayed there and felt very safe . Hotel was very comfortable with a great shower and wonderful beds. It was a very modern hotel with a business man feel too it.Location was very good but is a block from Times Square. Bar is cute but drinks cost $12. Very close to the theaters with starbucks and drugstore close by.
The Westin Time Square - posted on 01/10/2006
They have the same beds at the Westin, Time Square, but that's about it. The room was tiny. The bathrooms have black tiles which were not too clean & there was a fine layer of dust everywhere. I just felt things were not clean. I wasn't very impressed but the price was good.
Great Hotel - posted on 12/15/2005
My family and I stayed at this hotel for a week during the Christmas holidays last year, while visiting our daughter who now lives in NYC. We loved the hotel, especially the heavenly beds and the heavenly shower! Great location!
cool hotel - posted on 12/06/2005
This was a great place to stay in NYC. The service was friendly and prompt, the rooms were stylish and clean, the location was excellent. Would definitely return here.
Great Stay - posted on 11/18/2005
Great Hotel, little expensive but worth it. The rooms are nicely decorated, great bathroom and very comfortable bed, little on the small side but lets not forget we are in NYC. Not really sure about the complaints from previous reviews, for example too touristy - then don't get a room in Time Square. Anyway great hotel
Heavenly accomidations - posted on 11/09/2005
The hotel is awesome. From the modern decor to the ginormous bed to the heavenly shower, this room was so nice. A little pricey but if yo like to act rich for a day this is the hotel. I stay here everytime im in NYC and I used to live there and I still say this is one of the best.
great night's sleep - posted on 10/20/2005
bed was soooo comfy, spa floor at great spa goodies in bath, massage chair and bose radio were great touch - view was great too! would go back
Disappointed in room quality - posted on 09/17/2005
We booked a deluxe king room. What we got was a below average room. Paint peeling in the bathroom, mildew spilling out the HVAC vent in the bedroom. The temperature controls did not work properly. It took over 3 hours to get our bags delivered to the room. We liked the central location and the doorman was fabulous. This did not, however, outweigh the poor quality of the room.
NY Vacation - posted on 08/29/2005
Superior bed, shower, overall comfort, wifi in Lobby is a nice touch. Hotel location is perfect for getting around
Service was lacking - posted on 08/10/2005
Size & quality of hotel room was very good for NYC. Escalator was broke during most of our stay. Took over 2 hours for the bellhop to bring luggage to the room after checkin. Maid forgot to provide fresh towels after cleaning. Took 2 phone calls to finally get the towels. Concierge was very helpful - gave us directions to a diner which served good food at a reasonable price. Did not like location in the middle of Times Square-noisy & touristy. Is within a block or two of most major broadway theatres. Okay hotel, at best, considering the price.
nyc - posted on 08/04/2005
room was small, not well done and bathroom was mediocre. Was more like a 3 star room. Reasonable view of city
Great Rooms - posted on 07/26/2005
I've stayed at this hotel several times and its been great every time. However the last time, the rooms we had weren't so great. We upgraded rooms but got a very poor view.
Westin New York - posted on 07/20/2005
Great location, modern decor, comfortable beds. It would be nice to have bigger towels and a continental breakfast.
Not What I Expected - posted on 07/13/2005
I read all of the reviews and I thought this hotel would be "IT." We had a corner room which was nice but the view of construction was not for my husband. The escalator did not work in the hotel for the 3 days we were there. The maid never cleaned our room and when she finally came up after our complaints she didn't have any wash cloths. A warning alarm went off in the hotel and left us and other hotel guests scurrying down the stairs to safety. We did 33 flights and my legs are still stiff and hurting. This was not the experience I was looking for. I will not stay there again.
Great Value - posted on 11/03/2004
The only complaint I have about this hotel is that the bathrooms in the rooms was small and did not have ventilation (fan).
