Sheraton New York Hotel and Towers
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811 7th Avenue on 53rd Street
New York City, NY 10019
Chain: Sheraton Hotels and Resorts
Customer Reviews for Sheraton New York Hotel and Towers
Wonderful hotel! - posted on 05/22/2007
I LOVED this hotel. The bed was very comfortable. I slept so well both nights I stayed here. The service was excellent. I would absolutely stay here again.
Enjoyed the omni - posted on 05/14/2007
The hotel has a perfect location, convenient to all theatres and center of town. You feel secured and at ease.
Excellent - posted on 05/11/2007
Room was very clean and comfortable. Bed...Excellent! Staff was very accomodating. Will definitely stay there again.
First Time to NYC - posted on 04/27/2007
Pros: Excellent Location, Extremely helpful and friendly staff, Comfy beds. Cons: VERY SMALL ROOMS!!! Paper thin walls (can hear everything), tiny bathroom with paint peeling off ceiling above tub/shower. We had 2 adults and 2 children on our trip. We had to crawl over one of the beds to get to the bathroom and out the door. There is a useless built in desk that gets in the way of looking out the window (have to crawl up and sit on it to look outside). Charge way too much money for that tiny of a room. Television was fuzzy. Called front desk and it was fixed immediately.
Only One Complaint - posted on 04/27/2007
The staff was extremely helpful and friendly. The location was absolutely perfect - best part of the hotel!!!! My only complaint is the size of the room. We had 2 adults and 2 kids. You had to crawl over one of the beds to get to the bathroom and out the door. VERY SMALL room! Nowhere to put suitcases on floor without stepping on them. Charge way too much money for a room that small. The beds are comfortable though. Paint was peeling off the ceiling in the tiny bathroom above the tub/shower.
NYC Hop - posted on 04/26/2007
I stayed the long weekend with a friend and we both enjoyed it alot. I would ( and have) recommend to anyone.
doing ny - posted on 04/24/2007
the staff was very nice everyone was helpful but they forget to tell you they charge for the usa today paper that cost 75 cents a day we had some problem with the heat rooms are clean but there small for the price but i heard that all hotel are small i will stay here again
Wonderful hotel! - posted on 04/23/2007
I recently stayed here and though it was absolutely outstanding. I think it was recently renovated. The beds are extremely comfortable. I asked for directions at the front desk and they were very helpful and nice. I'll be back!
First Visit to NYC - posted on 04/11/2007
This hotel has a fabulous location. Stay in a Club Level room. Gives you access to the Club Level lounge with free continental breakfast, evening appetizers (enough for a light supper - ex. mini beef wellingtons, egg rolls, veggies, assorted cheeses & cookies) and free sodas. Ask for a tray and you can take it up to your room - morning or evening. You can also access a free internet terminal in the lounge. My only problem was chasing down a package sent to me in the business center. Otherwise service was stellar.
All the bad reviews were true - posted on 04/09/2007
I read through the reviews before booking this hotel. The only reason I did book it was the price. The location not that good. Wasn't fun walking 10 blocks in the cold to get to the places we wanted to go. The walls are paper thin and you hear EVERYTHING. Not to mention they overbooked and instead of the king my husband and I wanted we got to doubles. The doubles would not have fit us both comfortably.
NYC - posted on 03/06/2007
Hotel was great. The location was perfect, so close to all major attractions and subway. The beds were very comfy after long days. The plumbing backed up in our bathtub, but the maintenance staff responded quickly and resolved the situation. The lobby is bustling and fun too. Don't visit Libby's diner next door....too expensive, plain food.
Disappointed - posted on 03/01/2007
Had high expecations after reading the traveler reviews but was ultimately disappointed. Although the location was great and the service was good the room was uncomfortablly warm and the controls were not working properly. Also was given a handicapped accessible room when this wasn't requested. Had to call quest services to find out how to lower shades. The bathroom smelled of cigarette smoke and the view was not very nice. Concierge service was very good. They recommended Remi's around the corner for dinner. It was great. I will try another hotel next time.
BEST STAY IN NYC - posted on 02/08/2007
My wife and I have stayed at several high-end hotels in NY including Waldorf-Astoria, Marriott Marquis, etc. This hotel was the best of all !
Dirty needs update - posted on 02/06/2007
Staff friendly but did nothing when room was filthy.
Ugh - posted on 01/29/2007
You get what you pay for but the room was filthy, and while nice, the staff did not do anything while told. left over food tub not clean...on and on but BEDBUGS!
Nice View - posted on 01/16/2007
A nice hotel & what you would expect from a Sheraton! Get a room with 01-05 as the last digits & you can look right down 7th ave at Times Square!
NYC 07 - posted on 01/16/2007
Older hotel in an excellent location. Clean rooms and very accomodating staff. Interesting experience being in N.Y. in January with temperatures in the 70's as air is typically not needed and was turned off.
I love this Hotel! - posted on 01/09/2007
We had no complaints! Our room was clean, the location was great, it's near everything. Staff was very nice and helpful. We will stay there the next time we go to New York.
Stay @ Sheraton - posted on 01/08/2007
The Hotel is an Ideal location for Theater & up town shopping & food. Since I booked online I could not rec. credit on my frqunt-stay A/C nor rec. a print-out for record of my visit.
Great Stay!!!! - posted on 01/05/2007
This was our first trip to NY and we had a blast!!! The hotel was very nice and clean. Room was average size. Staff were great. Only complaint was check-in was too long.When we visit NY again, we will definetly stay here again.Hotel is close to everything.
mediocrity - posted on 01/01/2007
Poor planning welcomes you when you get out of the taxi and have to drag your suitcases up stairs to enter the hotel. The room was very dirty--of what we could see--who knows what we could not. We had to pay three dollars for each bag we wanted stored the day we left. Overall--needs improvement.
staff responsiveness - posted on 12/29/2006
Room was very small. There were four of us and we were tripping over each other; the space between the bed and the T.V. was barely wide enough for one person and we are small people ('5'3"; 120#)
Great hotel/great location! - posted on 12/27/2006
We stayed at the Sheraton Towers for 6 nights, the week before Thanksgiving. Great service by front desk, housekeeping, bellmen, everyone! Room service is fast & food very good. Rooms are small, but average for NYC. We had two queens & a roll away and still room for lots of luggage, plus added shopping bags! Close to the theater district, Radio City, lots of dining, a short walk or subway to Times Square. We'll definitely be back to the Sheraton, hopefully soon!
Sheraton must improve - posted on 12/06/2006
The Sheraton needs major improvements in its AC system. We had to sleep with the windows open because they could not turn the heat off and the a/c on. The room service was poor with no garbage emptied in 4 days. Service by its employees was non-exsistent. I would not recommend this hotel to anyone.
Improvements needed - posted on 11/29/2006
Got back to room late at night and found bed frame was broken in half. Too tired to change rooms. Bad nights sleep. Told hotel in the morning and they credited $50. Could not control temp and room was very hot.
the location - posted on 11/09/2006
Great location for theatre, shopping, the park, and the marathon. Small room with few worthwhile amenities.
Sheraton NY - posted on 10/26/2006
We asked for and received a mini-fridge at no extra cost. The room was very WARM, so we had to get someone up to the room to open the window for us. Luckily, I brought a small electric fan with me on the plane. The furniture in the room could use some updating by adding drawers. We had 3 ladies sharing the room and we would have loved to have put all the suitcases away. The wait for the elevators was long, unless we pushed both the up and down buttons. The location is perfect, far enough away from Times Square to eliminate that noise but close enough to walk to the theater.
Sheraton New York - posted on 10/12/2006
Great Hotel! Convenient location is close to everything. Just a couple of blocks up from Times Square But area is not as crazy and chaotic as other Times Square hotels. There are always cabs out front and the subway station is right at the corner!
First Rate - posted on 10/06/2006
My first visit to NYC was enhanced by staying at this hotel. The service was excellent. Convenience to many tourist destinations is unmatched. Excellent value. Staff was most accomodating. Would definitely stat there again.
Good choice! - posted on 09/19/2006
Loved the hotel: comfortable room, a little bigger than expected, and the location in the Theatre District is very convenient. Friendly staff, too. Check-in was a mess: the rooms weren't ready, and we were initally told that we had to take a king instead of the two doubles that I had booked for my wife, adult son, and myself. In the end, though, the manager made everything right (about 5 p.m.) and we got our two-double-beds room. Overall, I'd stay there again, without any qualms.
nice stay in NYC - posted on 09/07/2006
Hotel feature is great, clean and overall is OK for my purpose - just some where to sleep in. Short term stay is good but not for long term stay and a large family - it will get too crowded and spaces are a problem.
Pretty Good Deal - posted on 08/31/2006
The hotel is huge, has a lovely bustling lobby. There's a problem with guests being really noisy in the hallways. For the money, it was a great value with a great location in mid-town.
Great location - posted on 08/30/2006
This hotel was great, the location was amazing with a subway right outside the hotel, the beds were veerrrrrryy comfortable and the safe in the room was also a nice touch. The only thing bad is the room size (a little small) but you are in manhattan so you cant expect them to be huge
New York/Sheraton Stay - posted on 08/25/2006
Everything about the hotel was great in my opinion. It was close to everything we wanted to do, it was very comfortable and the staff was very helpful. I would definately stay there again and recommend others to stay there.
LoVed NeW YoRk in tHe SumMeR!!! - posted on 08/15/2006
Great location near central park near everything, room was very clean, great customer service, enyoyed every moment that I spent there.
Pretty nice hotel - posted on 08/11/2006
The Sheraton NY Hotel and Towers was a pretty decent place. The conceirge staff was very helpful, the rooms were a decent size (king), the lobby is nice and always active. Room service is too expensive and the hallways need to be updated badly! They are very dark and dreary. I was nervous about the room after stepping off of the elevator, but the room was nice.Other than the dreary halls and the expensive room service, the hotel was a great place to stay!
Great Location - posted on 07/25/2006
This hotel is close to all the New York hot spots - Times Square, Central Park, Trolley Tours, Bryant Park, 5th Ave, etc.Hotel has 1700 rooms and is very busy at check in and lobby, etc. Rooms are extremely small with a family of 4 - not much room other than the 2 beds. Hotel is a bit dated inside the rooms and, while clean, was not sparkling. Would stay here again if necessary but probably would look around for other options.
BEST LOCATION - posted on 07/24/2006
MY TRIP WAS EXCELLENT. THE SHERATON WAS CENTRALLY LOCATED TO ALL OF THE MAJOR ATTRACTIONS THAT I FREQUENTED. THE ROOMS WERE COMFORTABLE AND THE HOTEL STAFF WAS HOSPITABLE; THEY READILY PROVIDED DIRECTIONS AND OTHER INFORMATION. I WILL DEFINATELY RETURN THE HOTEL.
Friendly New Yorkers - posted on 07/23/2006
Everyone was very helpful and friendly. New Yorkers were overall a great bunch of people. We greatly enjoyed our visit.
Where else can you stay? - posted on 07/20/2006
I have stayed at this hotel at least a dozen times. The only reason that I go back is the location. Every visit has some problem or many problems: lack of heat/air, rude employees, dirty rooms, incompetent business center staff, overcharges on your bill, barely functioning TV, 20-30 minute wait to check in, no answer when you call the front desk, and most of all, NOISE. I always consider staying somewhere else because I hate these things, and I end up staying there for the location. Frustrating!
CLEAN ROOMS - posted on 07/19/2006
Though the size of the room and the location were very good. The room needed better attention to cleaning. Carpets were stained. Bath tub had remains of body hair. The bed was very comfortable. The large windows were very nice.
Great Service - posted on 07/17/2006
Rooms a bit small,( as to be expected in New york), however the service and location made it perfect. Close to everything and the subway. Very Safe. Again I can not state how great the service was at this location.
Perfect Location! - posted on 07/11/2006
Cons: We reserved a king bed but got stuck with 2 double beds. They charge for room internet usage. Pros: Perfect location! Subway right outside, $1.00 one way. Times Square 3 blocks away, Central Park close, lots of restaurants, shopping. Recommend stay on club floor levels 44-50, you get a private eating lounge and bar. Hotel is nice, clean and happening. Stay here.
New York Getaway - posted on 07/11/2006
The location was great. You could walk to almost anything. Subway was available right outside the front entrance. The beds were great. The bathroom was small, but clean and appeared to have been updated. The bathrooms definitely need fans. It got very steamy. There was a problem with the tub drain, but it was fixed immediately after calling the desk. Housekeeping did a great job. We especially liked the library bar in the lobby. Quiet and classy. Disappointed they didn't have a pool, but overall very satisfied with the hotel. Would definitely stay there again.
great hotel for families - posted on 07/06/2006
We arrived in NYC very early in the morning (6AM) and checked our bags(no charge)and went to breakfast. Hotel is within walking distance of Times Square, 5th Ave, Central Park, ...everything. Staff pleasant and helpful, let us check in at 10 AM, room clean, beds comfy, we would stay here again. Oh, and the lobby smells wonderful!
Great beds - posted on 06/30/2006
The beds at the Sheraton are great. They're so comfortable that my wife and I have decided to buy one... and the location was fantastic.
Small Rooms - posted on 06/29/2006
With the king bed, the rooms were extremely small; bathroom small; not much room to move around
Not the greatest - posted on 06/29/2006
Room was small, but that's what you expect in New York. The decor was not very elegant, the colors of the walls, bedspread, and furnishings were mismatched. Tiny bathroom, cheap amenities, tub was severely clogged and I don't think housekeeping cleaned the tub out every day. Small stains on bathroom floor. Concierge, front desk, and bellmen very pleasant anfd helpful, but the housekeeping and security staff were not very friendly. Clean, comfortable bed. It's a Sheraton, so I wasn't expecting luxury. Overall, a pretty good experience.
Great location - posted on 06/25/2006
This hotel was in a great location. It is a short walk to times square, 5th and madison ave shopping, and central park. The service was also fantastic. The only downfall was room size.
Four Days in NY - posted on 06/23/2006
The hotel is in a great location. Our hotel room had a broken safe we could not get repaired. The hotel was unable to put us in another room so we had to use the safe in the lobby area. This was inconvenient as we had numerous items we wanted to store and have easy access to. It seems we always get a view of a cooling tower or something like this. This trip was on exception. However, the room was very clean and the staff was very nice.
3 people same room - posted on 06/22/2006
The room could be bigger because it is almost impossible to move with 2 big beds and some luggages. Although, consindering NYC, it is ok.
so-so stay - posted on 06/21/2006
The hotel is well located; check-in, concierge and bell staff were very good. Housekeeping could have been better (corners not clean), electrical outlet in bath bad, lamp switch bad....
MFM - posted on 06/20/2006
This is minor, but the maid did not re stock the glasses and we always need extra towels. Also the lady at the conceirge desk was very rude.
NYC with my teen daughter - posted on 06/13/2006
Stayed here two nights while we attended an awards ceremony at Carnegie Hall - conveniently only a couple blocks away. Felt very safe. Staff was very helpful and polite. Checked our bags for free when we got in at 9AM until 3PM check-in. My daughter realized she forgot her toothbrush after midnight and front desk cheerfully provided her with one and toothpaste too! Bed was one of the most comfortable I've ever slept on. Stayed on the 36th floor - very quiet. Bathroom could stand to be updated. Room was fine -clean enough. Pleasantly impressed.
THANKSGIVING DELIGHT - posted on 06/12/2006
I always stay at the sheratonny and towers. Each thanksgiving morn, I get up and walk 1 block to broadway and watch the macys parade then go back to my room and see most of the parade again on t.v.
You can do better. - posted on 06/08/2006
Within walking distance from quite a few tourist sites, but not actually a place you'd want to hang out in. Clean and comfortable, but not warm and cozy. Some employees were very helpful, but "service with a smile" is not the culture, and some, particularly the concierge, seemed a little too stressed out. All in all, not a happy place.
SPARE OF THE MOMENT - posted on 06/01/2006
my boyfriend and I had a great spare of the moment and trip and were delightful that we had an option to book online. We were also satisified with the view from the room and the location, the location was assessilbe to everything
New York City Mini Vacation - posted on 05/17/2006
It was a great weekend. The rooms were clean, the beds were comfortable. All of the staff was pleasant, helpful, and courteous. The rates were reasonable. Great location . We would come again.
I don't want to make my own bed - posted on 05/10/2006
Overall, the hotel was great... BUT, one day housekeeping decided not to make our beds and didn't show up for turn down service on night. We called about them not making the beds and were told we had to put the card asking the sheets be washed on the beds or they wouldn't know to make them.
Perfect Location - posted on 05/04/2006
The location was perfect. Although I could not sleep at night due to noise from a barking dog down the hallway and t.v. blarring in the next room, our stay was pleasant. The staff was friendly, helpful and curteous. Dinner at Russo's (the hotel restaurant) was fabulous but expensive. Portions were generous. Breakfast was frightfully overpriced. I recommend walking a few blocks and finding something more reasonable. My husband and I felt safe here. Would I stay here again? Probably.
Great Location - posted on 04/19/2006
Great location in the Theater District. The bed in the Sheraton Hotel and Tower was extremely comfortable. We There are many nice restaurants and shops near by. Additionally, there is a subway stop right next to the Hotel. The only negative was the noise from the hallway was loud. You can hear everything that goes on or is said in the hallway. However, it was not too bad of a problem. Overall, I would recomend the Sheraton as a good place to stay in New York.
Our first trip to the Big Apple - posted on 04/19/2006
The Sheraton New York Hotel and Towers was in the best possible location to suite our needs. It is located in between Central Park and Times Square, maybe about 6-8 blocks from each. It's also just a street away from Broadway. The guest rooms could have been a little larger and the bathroom desperately needed an exhaust fan. Every time we showered, the whole room got very hot and humid. But that was a minor downfall, considering everything else was great.
Disappointed - posted on 04/05/2006
I stay in Sheraton's around the Country for Business Travel and I was never so Disappointed as I was with this hotel. The bed was comfortable as they all are but past that it was terrible. the hallway and my room were dirty. My bedskirt had vomit on it and I called everyday and it took them 4 days to change it. The manager's only response to the problem was to tell me next time she would make sure I had a cleaner room. The Food was good but VERY EXPENSIVE. It had an overall feeling of being worn down and dirty. I will definitely stay somewhere else (especially for the money) next time.
very disappointed - posted on 03/30/2006
The room did not appear clean because of the stained carpet and scuffed walls. The room would not cool down and the bath water would not heat up! Very little seating in the lobby of which 1/2 becomes a bar at 4pm and you cannot sit there unless you order a drink. The beds are WONDERFUL and the location is great but we will not go back. Did not live up to the rating given.
Great NYC Location - posted on 03/06/2006
This hotel had a great staff, nice rooms, well furnished, and was the best possible hotel to stay in while I was in NYC.
There are better places for the price - posted on 02/24/2006
The beds were fantastic! Employees were courteous. Otherwise the experience was mediocre - spa/exercise facilities under construction - lots of noise from other rooms - the room door kept popping open - room service somewhat slow - also learned that all my Starwood points had been erased because it had been over 12mo since last Sheraton stay - There are better chains to do business with
Lovely hotel - posted on 02/04/2006
The hotel was lovely. Front Desk and Concierge service was excellent. Three women were in the room and it fit us perfectly. Housekeeping was a bit forgetful about leaving us necessities but the Service Desk was quick to respond to our needs. Beds were excellent. I would definitely stay here again
Great Experience - posted on 02/01/2006
This hotel was wonderful! The beds were so comfortable and the staff was always more than willing to help in any way they could. They definately go above and beyond. The rooms were very clean and though a little on the small side, perfect for what we needed.
Its a broom cupboard... - posted on 01/25/2006
Wondeful walking distance to the theatres which was the focus of our weekend. Staff were very helpful, beds were great but the room was so small it felt like you were in a broom cupboard. For 2 adults and 2 children it was actually uncomfortable. No where to really sit except the bed. Serious contsruction noise was disturbing.
Weekend Getaway - posted on 01/13/2006
My family spent a weekend in this hotel and found it quite enjoyable. Excellent location for broadway shows and shopping. While the room was a bit on the small side, it was very clean and comfortable. Hotel staff was very pleasant and helpful. Would definitely return to this hotel.
Nice Hotel - posted on 01/12/2006
Hotel has great location. Room was small. Had trouble with air conditioner and drain in bathtub. They relocated us immediately and handled it very efficiently. The lobby bar is cozy and the bartenders friendly. Everyone was very helpful.
Great Location and Staff - posted on 01/12/2006
I went to New York for a show and some shopping. The hotel was located one block from the venue. The room was nice and the staff was accomodating.
Great Place To Stay - posted on 01/08/2006
My husband and I stayed here for the New Year's Weekend and were very pleased. All of the hotel staff and security were very friendly and helpful. The location of the hotel was perfect with almost everything within walking distance. If it wasn't within walking distance the subway station was right outside the main entrance. The rooms were nice and clean, and we would stay here again without hesitation.
Not as good as the ratings - posted on 01/06/2006
The rooms were small, old and run down. The beds, however, were very comfortable. The gym they so highly rave about has a $10 a day fee which I did not read anywhere. That is not unheard of, but for the price w payed we expected it to be included. I have stayed at many other hotels in the manhattan area that are far better than this one.
pretty pleased - posted on 01/03/2006
The location of our hotel was great, and the convenience of certain things like ease getting cabs, and the parking process were very good. The only place my husband and I ran into trouble was with the room temperature. Admittedly, it was a warm weekend for the time of year so it may have thrown things off in the rooms, but it was really warm in there - on Christmas night it was literally too hot to sleep! We had to call building maintenance to unlock a window. We did realize it was probably a fluke, and agreed that because everything else was so good we'd probably stay there again.
Great location - posted on 12/31/2005
If you don't mind the large hotel experience, you can't beat the location. Lobby bar was relaxed and comfortable. I'd stay again
Christmas in New York - posted on 12/30/2005
Had a good experience. Loved the location of the Hotel with regards to all local attractions. Great beds and nice size rooms
Not bad, not great, just OK - posted on 12/22/2005
First, as everyone else has mentioned, the location is excellent. We were very pleased. The room, while small, was clean and the service was fine. BUT, our windows could not be tightly closed so 20 degree temperature kept pouring in along with street noise, only a desk chair in room so no lounging. No waitress service if only having a drink. Staff was excellent.
Save Yourself - posted on 12/22/2005
Didn't have the room I already paid for (no guarantees here); room smelled of cigerettes masked by cheap perfume; dirty mirrors in the bath; wallpaper peeling; rude staff. All in all, take your money elsewhere!
Disgusted! - posted on 12/12/2005
This hotel has a good rating but I disagree. My non-smoking room smelled smokey. The wallpaper was peeling off the walll in the bathroom, hole in the bathroom ceiling and all of this for $400+ per night! I won't go back. L
very bad hotel - posted on 12/10/2005
nice location. very small room and bathroom. good bed. noise from heater. no hot water!
Sheraton New York - Perfect for Tourist or Shopper - posted on 11/24/2005
This hotel is huge and very nice looking on the inside. The staff was very friendly, providing us with bag check so we could begin our shopping day and also with early and late check in/check out. The location is WONDERFUL - we were able to walk to Times Square, Rockefeller Center, 5th Avenue and Central Park. The hotel seemed to be located right in the middle so all were equal walking distance.
Great NYC Location/Hotel - posted on 11/03/2005
Great locations for theater, shops, Central Park, subways. Room nice and very clean. Bath spotless. AC and heat both worked well. View down 7th Avenue exciting. Quiet on my floor (33rd). Elevators fast. Front desk person real nice; Sheraton gave me a special complimentary treat because it was our Anniversary! Never expected that! Would stay here again. Price also fair given NYC.
Mid-Town Magic - posted on 10/14/2005
The comfy bed and down pillows made it very difficult to get up in the morning! The staff was very friendly, the hotel decor was classy, but not pretentious, but the highlight of this hotel for me was location, location, location! Right in the middle of Mid-Town Manhattan. Exquisite!
Wonderful stay - posted on 10/06/2005
We couldn't have asked for a better hotel-they couldn't do enough for us. The bed was very comfortable, the room was quiet, the bathroom was spotless. Great location, great price!
trouble - posted on 10/04/2005
1. could not find my reservation. 2. reserved traditional room smoking with king bed. Said they did not have this on reserve. finally after about 20 minutes, he found me the room I reserved. It smelled terrible and the a/c was never cleaned. you could see the dust in the grates. I am a director of facilities and I inspect my buildings for a living, this is inexcusable. Room 4713.
No Service - posted on 09/29/2005
We asked for extra hangers, a fan and assist with the less than cool air conditioning. The person on the phone always said yes. They NEVER showed up. Had to ask the Concierge for hangers and a fan. The next day, the Concierge wasn't even there. Said he was on a "break or something". Room was good size and did get 2 beds as requested. For the price, I am sure we can do better elsewhere next time.
Good choice - posted on 09/27/2005
1st time visitors to NY (4 ladies). Picked hotel because of review and was not disappointed. Room was clean and surprisingly quiet. Rarely heard any hall noice. Beds are excellent. Requests for extra towels were handled promptly. Liked location. Easy walk to Times Square, theater and 5th Ave. Subways close too. Would easily recommend to anyone looking for a hotel.
Loved It - posted on 09/04/2005
Great location..To the right, 4 blocks from Central Park...To the left,5 blocks from Times Square and Theatre.Surrounded by great restaurants.Fun place to stay.Bed was the most comfortable one I have EVER slept in.Bathroom very small.A/C needs a tune up.Club Lounge on the 44th floor is great.Excellent breakfasts and evening hor de uvers.GREAT place for the $$$
Great Experience - posted on 08/25/2005
Our family had a great time and found the hotel location and amenities perfect. We will stay here again when in New York.
I heart NY - posted on 08/14/2005
I am a so. Ca. artist and have been to numerous art receptions at beautuiful locations all over the country. I had the best time and the People of NY are the friendliest people You will ever want to meet. We stayed in Manhattan and had the easiest access to all the best Restaurants, Shows and of course the arts (Chelsea, etc.) My entire family thoroughly enjoyed our entire stay.
broken promise - posted on 08/09/2005
stayed 8/6/05. made reservation for double room 3/16/05.was told on arrival room not ready. when we returned were told only queen room available, but we could have a cot. after 4 hours, 5 phone calls and no cot we gave up.had to be up at 5:00 am. were up since 1:30 am the night before. needed to sleep and maid service was cleaning room across hall at 9:15pm. we finally cancelled the request for cot at 9:40pm. They showed up at 10:15pm. but the room was clean, bed comfortable and the suitcase check guys were very nice.
Don't Bring Your Car - posted on 08/07/2005
There is no valet and you must take your car out atleast once every 24hrs. So don't bring your car unless you're going to use it daily. Also there is no-one to help with luggage. But it has a great location and nice rooms, some with fantastic views.
Where were the rest of you staying? - posted on 07/22/2005
This hotel is hardly up to par for a Sheraton. Nice lobby but horrible, cramped, grubby room. DO NOT stay on the 25th floor (service rooms and maintance facilities surrounded us). Soaking wet carpet around the air-conditioner was yucky and never rectified after several requests. Good luck getting anyone who speaks English to help you!
Good value - posted on 07/14/2005
Rooms were reasonably-sized for New York. Best value we found in Theater District, although several blocks from most theaters.
Perfect for vacation - posted on 07/06/2005
A business style hotel, but we saw many families and groups of teens. The room just as the photo looks-sleek, masculine style. Quite roomy and clean. Pretty good beds and a great shower head! Location is wonderful, but not a spectacular view. Coming from JFK (with 3 or fewer people) skip the $45 cab and take the subway for only $7 ! The 7th and 53rd stop is at the hotel door. Don't miss Carnegie Deli and Lindy's. La Maison a lovely, yummy bistro is across the street. A very comfortable place to stay.
