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Guest Reviews of Sheraton Kansas City Hotel At Crown Center

overall rating
4.3
out of 5
Tara
Very beautiful, clean, great view.
Hotel lobby was beautiful
Price of parking
overall rating
3.8
out of 5
Donna
I have stayed at many Hyatts and this was very unexpected. Normally they are top of the line.
Breakfast was great
The rooms smelled bad and the room had not been cleaned very well, hair and scum in tub, missing towels. No coffee in the room.
overall rating
3.8
out of 5
Regina
Overall, the hotel was great. The customer service was impeccable. The beds were extremely comfortable and the room was spacious. My only complaint was that there should be elevators for floors 1-12; 13-25; and so on. I know that there were express elevators for the very high floors, but not for my floor which was 26. Sometimes the elevator stopped 5-7 times before it got to my floor. I needed to make a quick run to my room and could not because of the wait for the elevators and the time it would take to get to my floor because there were about 15 people and two luggage carts waiting.
The customer service, the beds, the nearby mall.
The long wait for an elevator and the time it took to get to my floor because I was on a high floor.

Sheraton Kansas City Hotel At Crown Center

2345 Mcgee Street, Kansas City, Missouri
Guest Score:   based on 934 guest reviews
Rooms from
$119

Sheraton Kansas City Hotel At Crown Center Hotel Information

Accommodations
The rooms come with a choice of one king or two double beds and have views of the Kansas City skyline or the Crown Center. The granite bathrooms have a hair dryer and there is a separate work area with Internet access. Other amenities include satellite TV, iron and ironing board, minibar, and IDD telephone with voicemail. All guests receive a morning newspaper and room service is available during regular hours.
Amenities offered
Dining options include Skies, Kansas City's only revolving restaurant, located atop of the hotel and open for dinner The Peppercorn Duck Club is open for lunch and dinner and specialties include rotisserie duckling, oven roasted rack of lamb and honey roasted pheasant. Milano is an upscale Italian restaurant situated in a glass pavilion overlooking Crown Center Square open for lunch and dinner. Crayola Café is the kids friendly eatery and there is a sports bar and grill as well as food service on the terrace and at the poolside. The fitness center is open 24/7 and features a climate-controlled pool and a fully equipped fitness area, steam room, sauna and hot tub. The hotel is international headquarters of Hallmark Cards, Inc., featuring Kaleidoscope, Hallmark's free creative workshop for kids ages 5 to 12, and Hallmark Visitors Center.
  • 220 v AC adapter
  • 24 hour front desk
  • 24 hour security service
  • Air Conditioning
  • Alarm Clock
  • ATM
  • Baby crib
  • Balcony
  • Bathroom
  • Beauty Salon
  • Breakfast Buffet
  • Business Center
  • Car Rental
  • Coffee
  • Concierge
  • Data Port
  • Double bed
  • Early Checkin
  • Fax Machine
  • Fitness Center
  • Fitness Center
  • Free Internet
  • Free Parking
  • Free Parking
  • Gold Course
  • Hair Salon
  • Hair Salon
  • Handicap Access
  • Handicap Facilities
  • Internet Access
  • Internet Access
  • Internet Access
  • Iron
  • Iron Board
  • Jacuzzi
  • Late Checkout
  • Lounge
  • Medical Services
  • Meeting Facilities
  • Meeting Facilities
  • Mini-Bar
  • Newspaper
  • Non-Smoking Facilities
  • Non-Smoking Rooms
  • Outdoor Pool
  • Pet Friendly
  • Pets Allowed
  • Radio
  • Railway
  • Refrigirator
  • Restroom
  • Room Service
  • Safe
  • Sauna
  • Security Service
  • Shower
  • Single Bed
  • Smoke Detector
  • Spa
  • Swimming Pool
  • Swimming Pool
  • Swimming Pool
  • Telephone
  • Television
  • TV Cable
  • TV Remote
  • TV Sattelite
  • Valet Parking
  • Video Rental
  • Video Rentals
  • Voice Mail
  • Wakeup Call
  • Wi-Fi
Does HotelsByCity recommend this hotel?
Business travelers praised this hotel highly for its up-to-date business center and good location. Several leisure travelers said it was not the best Hyatt Regency they had stayed in but enjoyed the wide choice of dining and the covered walk way to the Crown Center Shopping Plaza. The fully-equipped fitness center got high marks for those that used it and appreciated it being available 24 hours a day.
Read our customer reviews below

Guest Score Card

overall rating
4.1
out of 5
#6
of 72 Rated Hotels in Kansas City

Sheraton Kansas City Hotel At Crown Center

-94.580474^39.084733

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General Hotel Policies

Check-in: 3:00 p.m.
Check-out: 12:00 noon
Parking: Yes, there is parking. Valet: Short term (in and out the same day) $9. Overnight $16.50 - with in/out privileges. Self parking: Overnight $13.50 with in/out privileges. Banquet Validation $4 (three hours) Early Bird (in before 10am and out the same day) $7.
Pets: No, pets are not allowed.