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Guest Reviews of The Willows Hotel

overall rating
3.6
out of 5
Maurice
Nice little hotel in an out of the way location. I'd stay there again.
I enjoyed the neighborhood setting in Lincoln park.
I was attending meetings at McCormick place and it was a bit of a trip to my destination.
overall rating
3.8
out of 5
Mark
Nice charming hotel, located in a nice neighborhood.
Quaint, great location for our visit.
The bed was uncomfortable.
overall rating
3.8
out of 5
Sam
It was a very nice hotel. It was clean and well maintained in a nice neighborhood. The staff was excellent and very helpful with advice on how to use the El and what routes to take. I was very pleased. They stated that our sheets would only be cleaned every three days unless we requested a once a day cleaning. I applaud that effort towards environmental conservatism, however our sheets were cleaned daily. That was a little disappointing, but overall it was a very pleasant and enjoyable experience.
The location was prime for young leisure travelers.
The lack of parking.

The Willows Hotel

555 West Surf Street , Chicago, Illinois
Guest Score:   based on 141 guest reviews
Rooms from
$149

The Willows Hotel Hotel Information

Accommodations
You can choose from Executive Suites, King Rooms, Double Queen Rooms, Standard Queen Rooms and Standard Single Rooms. Accommodations feature expanded cable, luxury robes, alarm clocks, hair dryers, shaving / make up mirrors and data ports.
Amenities offered
Access to Bally’s Total Fitness Club is complimentary for all the guests. The hotel also serves free continental breakfast, consisting of fruits, yogurt, cereals, muffins and bagels, daily for added convenience. But there is no full service restaurant on the premises. For communication and entertainment, wireless Internet is available free-of-cost. Evening Social hour is organized at 4:00 pm.
  • Parking
  • 24-Hour Front Desk
  • Newspapers
  • Non-Smoking Rooms
  • Laundry
  • Dry Cleaning
  • Internet Services
  • Elevator
  • Safety Deposit Box
  • Heating
  • Fax/Photocopying
  • Design Hotel
  • Luggage Storage
  • Wi-Fi/Wireless LAN
  • Gay Friendly
  • Free Wi-Fi Internet Access Included
  • All Public and Private spaces non-smoking
  • Air Conditioning
Does HotelsByCity recommend this hotel?
The Willows with AAA-3 Diamond rating has state-of-the-art facilities for an enjoyable stay. Almost all visitors appreciated comfy beds, clean rooms, parking, proximity to eateries and shops, service, complimentary Internet, breakfast and cookies, and neighborhood. However, a few guests grumbled about noise, small rooms, elevator, slippery bathtub and worn out carpets.
Read our customer reviews below

Guest Score Card

overall rating
4.3
out of 5
#75
of 153 Rated Hotels in Chicago

The Willows Hotel

-87.643543^41.9343

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General Hotel Policies

Check-in: 3:00 p.m.
Check-out: 11:00 a.m.
Parking: Yes, there is parking. But the hotel charges a fee.
Pets: No, pets are not allowed.