Guest Reviews of Hotel Carlton

overall rating
out of 5
The hotel exceeded our expectations. The staff, including the housekeeping, was all nice and represented themselves and the hotel to the highest degree. We would definitely stay there again. Thank you Carlton.
The staff was wonderful.
The parking was a block away and the valet service closed at midnight. Should have valet service 24 hours.
overall rating
out of 5
This is a typical small San Fran hotel. It's an old building which is charming but it's old. There's a general patina of age on everything. I could see light through the door jamb when the door was closed and it banged a bit when the window was open. The hotel has a travelers theme (world maps and postcards in the old elevators). There were lots of Europeans staying. The room was a good size, clean though aged. The closet was huge. The neighborhood is about a 3/4 miles from the center of shopping (5 blocks south, 1 block west). it borders the Tenderloin which is the bad part of town, but this area is fine. It was a bit pricey, but it's San Fran and I asked for 2 conferences in town, so everything was booked (and expensive). It's perfectly acceptable, has an older trendy crowd, but I've had better experiences in San Fran.
The staff was very friendly, painless WiFi access, good desk.
Thin walls, drafty door.
overall rating
out of 5
Beautiful hotel, extremely friendly and welcoming staff. The style and atmosphere of the hotel is both modern and clean as well as retro and old-school San Francisco: I enjoyed the accommodations immensely. Can't wait to go back and sample more of the amenities.
Style, and association with Joie de vivre.
Elevators slow and old.

Hotel Carlton

1075 Sutter Street , San Francisco, California
Guest Score:   based on 351 guest reviews
Rooms from

Hotel Carlton Hotel Information

Each of 161 guest rooms features a laptop safe, telephone with voicemail, marble topped writing desk, ceiling fan, coffee maker, MP3 compatible CD player and cable television. Many rooms command nice views.
Amenities offered
Guests can sample Arabic fusion fare, mainly made from organic and fresh produce, at Saha Restaurant, which remains open for breakfast and dinner. Onsite meeting space is enough for up to 50 guests. The lobby with a fireplace has computer stations with internet access. Daily newspaper is also available in the lobby. The hotel offers San Francisco Airport shuttle service for the convenience of guests.
  • Parking
  • Restaurant
  • Pets allowed
  • Meeting/banquet facilities
  • 24-hour front desk
  • Newspapers
  • Garden
  • Business centre
  • Laundry
  • Dry cleaning
  • Facilities for disabled guests
  • Family rooms
  • Ironing service
  • Bridal suite
  • Internet services
  • Lift
  • Safety deposit box
  • Valet parking
  • Heating
  • Luggage storage
  • WiFi
  • Free WiFi
  • Non-smoking throughout
  • Air conditioning
  • Private parking
  • WiFi available in all areas
Does HotelsByCity recommend this hotel?
This pet-friendly boutique hotel provides everything you need for comfort, convenience and confidence. Almost all guests were happy with spotless spacious rooms, cozy beds, lobby, restaurant, wine reception, location and helpful and friendly staff. They would love to stay here again. However, inconsistent service and noise ticked a few visitors off.
Read our customer reviews below

Guest Score Card

overall rating
out of 5
of 396 Rated Hotels in San Francisco

Hotel Carlton


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General Hotel Policies

Check-in: 3:00 p.m.
Check-out: 12:00 noon
Parking: Yes, there is parking. Valet parking costs USD 30.00.
Pets: Yes, pets are allowed.