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Though the hotel was excellent in many respects, its policy of charging extra for little advantages such as internet access, mineral water, etc. makes the hotel appear cheap and makes guests feel they might be charged for all kinds of other things not necessarily mentioned. It would seem in the hotel's interest to include all such charges in the initial room rental rather than leave them as (potentially exorbitant) options: e.g. $4.00 for a small bottle of mineral water, $9.95/day (+tax) for internet access.

I was delighted to see the Lord Elgin, because despite it being a 3 star, I heard that this hotel is the third-best in Ottawa, behind only Chateau Laurier and the Westin. Upon arrival, I was not disappointed. The staff was very friendly and accommodating of our late night arrival. We were checked in quickly and were pleased with our clean, comfortable room. The furniture and finishing are top-rate and the room came with thoughtful touches such as a full-size umbrella, slippers and water bottles -- features that some 5-star hotels do not have. They're really going for the Grand Railway Hotel feel. My favorite thing about the room was the full-sized, non-glazed window in the bathroom! Our room, due to the hotel's age, was smaller in comparison to newer, Suburban hotels. However, this was not an issue because it was so comfortable.