Sheraton on the Falls
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5875 Falls Avenue
Niagara Falls, ON L2E6W7
Chain: Sheraton Hotels and Resorts
Customer Reviews for Sheraton on the Falls
never going back - posted on 06/01/2007
I would never go back. The parking is horrible, you've got to walk thru two motels, hard rock, then to the hotel. Pool is something I'd let my kids get there feet wet in, maybe 20 ft by 10 ft. For the money, you'd think they give you a free breakfast.
Overrated - posted on 04/14/2007
Very unhappy with the quality and value of this hotel-having stayed one night in off season. Parking was expensive and far away; internet access not included, noisy neighbors throughout the night, was charged for dialing a toll-free phone #... overrated for value and convenience. I felt nickle and dimed to death.
great - posted on 04/09/2007
I love the hotel, view of the Falls was beautiful. Casino inside building. Excellent location. Room was beautiful
Good times to be had... - posted on 04/08/2007
Room - had to get upgrade (cheaper rooms have "interior views") was nice. Had issues getting the correct room - 1st time staff gave us the wrong room number and then the wrong room type - one king for three people. After 30 minutes, finally got us the correct room and things were great from there. Beautiful view from suite. Great location overlooking falls and on Clifton Hills. Attached to Casino Niagara. Expensive - $100 for three for dinner including tip and no alcohol. Buffet was great in the casino.
Great Value - posted on 04/02/2007
The hotel was very nice with nice touches in the room like the big TV, in room movie (pay), and the room size was fantastic. We went during off season and was hoping to be upgraded knowing the hotel would be empty. The hotel was empty, but we were only offered an upgrade if we paid for it even though the desk clerk mention there were a lot of rooms open. Over all, the stay was nice the hotel was in a perfect location just step from the falls, and Clifton Hill. It was attached to the Casino and indoor water park too which was VERY nice. We would stay again!
YOU MAY WANNA' KNOW - posted on 02/21/2007
The pool is only 3.4 feet deep, and about twenty feet long- The Indoor waterpark has about three slides, and is $30 per person- as well as being located in the BROCK hotel, not the Sheraton on the Falls. Good for kids, but don't waste your money otherwise.
Great place to stay - posted on 02/05/2007
At hotel check-in, they gave us adjoining rooms. We had a great view of the falls. Winter fog made seeing Canadian falls harder at times but American falls were great. Hotel is in a great location and condition. Super friendly staff. Didn't have to go outside to get to the casino. Clifton Hill is right there. Breakfast buffet upstairs was pricey but there's also a good buffet in the casino for much cheaper. They don't tell you but you can get the G.S.T tax back at the duty free store before the Peace bridge. Keep your receipts!
Great experience - posted on 01/26/2007
We came here as part of a youth hockey tournament. I was very impressed with the staff - always polite, helpful and available. The hotel is clean and well-kept. The hallways are a bit dark and windy. Make usre you reserve a Fallsview room - much more spacious than the interior rooms. Great location with access to the Falls and all of the restaurants and attractions near-by. Take the kids to the indoor waterpark.
amazing - posted on 01/20/2007
my boyfriend and i came here for our anniversary and the hotel was amazing. The indoor connection to the casino and all the restaurants was perfect with bad weather. It was clean and the view was amazing. IF you go shoot for a higher end room, its worth it.
Great Holiday Weekend - posted on 01/16/2007
We booked our Last Minute Travel to Sheraton on the Falls. Everything was perfect. We were able to upgrade our room to a "partial" view which includes view of the park and the Falls. Cost to upgrade was minimal and well worth the add'l fee. Staff were very friendly and accommodating. Room was clean, very nice. Would stay here again.
stay at niagra - posted on 01/04/2007
i really enjoyed my stay we ate at the restaurant in the penthouse fantastic views of the falls staff very helpful and kind going back with family this time depending on room you will have a great view of falls or no view at all
Niagara Falls - posted on 11/24/2006
Nice hotel, but the fee to park the car next door is $8.00 and $19.00 fee for valet parking.
Expecting too much? - posted on 10/20/2006
A 4 star hotel for less than $100 is improbable. Clearly, a four star experience does not describe a room with a single window looking out onto a brick wall, no matter the price! If you have little ones, enjoy the 'honky tonk' of the older Niagara Falls, the Sheraton on the Falls is probably a good choice. Because of its location the hotel has unique advantages but it depends greatly on customer expectation.
Fantastic - posted on 10/03/2006
Room was wonderful. View was breathtaking. Bed was most comfy. Whirlpool tub great. Staff were friendly and helpful.
Best view on the strip - posted on 09/02/2006
We loved this hotel, the view of both falls was magnificent. The bed was extremely comfy and housekeeping was very good, even left extra coffee without having to ask.
Great room with a great view... - posted on 08/30/2006
Lovely room on the 21st floor, with views of both the American and Canadian Falls. Our room looked down on the beautiful park. I had a problem with a reservation clerk and spoke with the assistant manager...we had a free dinner that night. I only wanted to bring a problem to his attention, but he insisted on the dinner. It was very nice of him.
Great Service - posted on 08/07/2006
Great service, spectacular view, excellent buffet in dining room with view of falls. Highly recommend.
Canadian Hospitality - posted on 07/02/2006
Advanced reservations, finding rooms not ready at check-in time. "Stated they didn't know when rooms would be ready". Would not honor AAA discounts on rooms! Additional cost surprise! Air conditioning didn't work!
Niagara Falls - posted on 06/27/2006
The view from the room of the Falls is breathtaking. The gas fireplace was a surprise and very beautiful at night. Staff was very nice and attentive. After reading other reviews about the Hershey Gift Basket surprise in the room, it was a disappointmet not to receive one. The pool area could use outside bar/refreshment service. Definetly would return to this hotel.
Disappointment! - posted on 05/30/2006
Although the view was spectacular, the hidden charges didn't set well with us. Guest service taxes,etc on bill at checkout.The surprise gift basket was nice from hershey. Preselection of room choice would have told me an upgrade was costing me $120 extra. The alternative was a poor view on a lower floor. I thought I was getting a great view in the first place! Won't be back!
Great location! - posted on 05/28/2006
We were very pleased with our stay at this Sheraton. The location is excellent! Right inbetween the falls and the casino's and next to Clifton Hill. It really was within walking distance (and I'm 5 months pregnant!) of everything located in "downtown" Niagara Falls. We only stayed for 1 1/2 days, so the location really enabled us to do everything we wanted to without a hastle. The room and staff were excellent as well.
Best Hotel in Niagara - posted on 05/24/2006
The only draw back to this hotel is that they charged extra fees to use the gym and to park. The view and location to all of the activities was THE BEST in town. It is located between the casino and the falls.
Breath taking view - posted on 04/24/2006
For that little extra money I reccommend taking a room with a view. The room has a door that opens up to the outside so you can hear the falls. The hotel was very clean and the room comfortable.
Enjoyable Vacation - posted on 04/23/2006
the hotel was in wonderful condition given it's age. Staff were Very friendly and helpful. Gave good tips on what to see and how to save $$.We only had breakfast in the hotel and it could stand improvement. Not worth the price.But the view from the dinning room is breathtaking.Would recomend this to anyone.
Ms - posted on 04/06/2006
Parked in the casino garage because it was marked Sheraton & paid $12. Upgraded to a falls view & it was beautiful. The shower stall was very small, but bathroom was huge. No problems with getting an elevator. Everythinh was in walking distance. The Hershey basket was a great bonus!
Great View Fun Time - posted on 04/03/2006
View of the falls was excellent. Great location to everything, easy to get everywhere. Valet was great. Great beds! Would stay at the same place if we returned.
Ms - posted on 04/03/2006
Checkin was fast & easy. Upgraded to a King Falls room. Bed was very comfortable. The sofa should have been on the other wall so the view could be enjoyed. The shower stall was very small & it was very easy to bang the sides. The Hotels parking isn't marked properly so we ended up parking in the casino lot & paying $12. Checkout was easy through the TV. The elevators were always fast even though we stayed on the 21st floor. The Hershey basket was surprisingly big and a nice bonus. Enjoyed our stay.
Great View Fun Time - posted on 04/03/2006
View of the falls was excellent. Great location to everything, easy to get everywhere. Valet was great. Great beds! Would stay at the same place if we returned.
The best winter vacation ever - posted on 01/21/2006
That was our first time in Canada. I travel with my 12 year old son, and we had a wonderfull and great experience. The Hotel is beautifull, the location is great and the service is excellent I really recomended to everybody want to have the magical vacation we had.
great hotel - posted on 01/17/2006
This hotel is in a great location. It's right on Niagara Falls and right next to the Casino Niagara. Rooms are very clean and spacious.
Niagara Falls - posted on 01/13/2006
They have the most comfortable beds. Amazing night sleep and a beautiful view of the city. Being a very short walk from the casino and major tourists area is also a huge plus. Rooms were clean and quiet.
BEST HOTEL IN THE FALLS - posted on 01/10/2006
Easily it is the best hotel in the falls. Great service, great rooms, great location! We stayed here on our honeymoon and keep coming back every year.
4 - posted on 12/31/2005
The Hotel service was great. The only thing need to imporve is the check in. We booked two rooms, and there was two hours delay for me to check in the second room. However, I understand this was due to the high volume during the holiday season.
Best View of the Falls! - posted on 12/09/2005
Got the Fallsview room! Absolutely breathtaking! You see the whole gorge and both falls! I got beautiful pics to prove it! Rooms were nice, however the lobby is very public and therefore dirty. A lot of stragglers from the streets due to the nearby casino and cliffton falls strip.
Fantastic Accomodations! - posted on 11/29/2005
This hotel ranks at the top of any place we have stayed! Well worth the price.
Good Value - posted on 11/20/2005
The hotel is very nice, and the fallsview rooms are excellent. The heating/AC system was slightly allergenic, but opening the window solved that. The hotel is easy to find, and right near Clifton Hill and 3 blocks from the river/falls walking path.
Close to the Hill - posted on 11/14/2005
The hotel was close to all the attractions on the Hill. There is self parking for the hotel but it is not connected directly to the hotel. Hotel Elevators were very slow but there is currently construction to remedy this problem with new elevators. Beds were very comfortable. Overall I would stay at this hotel again.
Close to the Hill - posted on 11/14/2005
The hotel was close to all the attractions on the Hill. There is self parking for the hotel but it is not connected directly to the hotel. Hotel Elevators were very slow but there is currently construction to remedy this problem with new elevators. Beds were very comfortable. Overall I would stay at this hotel again.
The Sheraton on the Falls was Wonderful - posted on 10/16/2005
We had a great trip. This hotel is easy to find, very clean, and the beds were the most comfortable ones I have ever slept on away from home. The staff could not have been more pleasant or helpful! We will definitely stay with this chain again!!
Great Hotel - posted on 08/31/2005
Very conveniently situated. Well worth parking the car with Valet. Spend the extra money (even though it is so expensive) and get a Falls View room. The bed is wonderful. I found the staff were very nice. I enjoyed the gym as well as the outdoor pool. The Buffet Dinner at the hotel was fabulous. The Niagara Casino is next door. I enjoyed the hustle and bustle in the street. Falls is across the road. I would for sure stay here next time.
Good getaway - posted on 08/25/2005
The amenities and service were excellent. The food was very good and well-presented. They are working on providing more elevator service which is greatly needed. (The area surrounding the elevators is too cramped.) The check-in area (parking, etc.) is far too small and is hazardous to pedestrians manipulating luggage around moving cars, etc. The employees in this area are very helpful, however.
Sheraton On The Falls - posted on 08/20/2005
The hotel was very nice. Nice central location right by the Falls, close to night life and restaurants, walking distance to lots of activites, and parking was only $10/day Canadian after taxes and fees (15% sales tax in Canada). The only con was the construction of two new elevators shafts, which meant our room had a temporary wall with minimal sound proofing. Changing rooms to a higher floor fixed that.
Niagara Falls - posted on 08/18/2005
Niagara falls was great as so was the hotel , being so close to the falls was a big plus, not to mention all the action. We found a small historic town called I Believe, Niagara on the Lake. It was fantastic. Those things would be nice to know about ahead of our trip. as we had many time constraints. but overall THANKS
Wonderful weekend getaway - posted on 08/09/2005
The falls view was worth the expense. Customer service was excellent. Beds and room were very comfortable. The sitting area was nice when traveling with family.
excellant - posted on 08/08/2005
The hotel was very nice, the beds, accomodations were top notch. They are building new elevators, so that problem will be elimanated in the future also.
Dissatisfied - posted on 08/03/2005
Extremely long wait for elevators. Self parking garage not adjacent to hotel. Pricey valet parking with a 30 minute wait for your car.
Niagara Family Vacation - posted on 08/01/2005
We absolutely loved our stay at Sheraton on the falls. Our view from the room was unbelievable and our children ?ages 7 & 14? loved the location of the hotel with all the attractions on Clifton Hill.
Fantastic Hotel - posted on 09/13/2004
this hotel is fantastic the service was unbeleivable. Great location. rooms very clean.
Very Good Customer Service - posted on 04/29/2004
I am very satisfied by the customer services I have had with Sheraton on the Falls. Stayed for a night, staffs were very warmth and welcome. Excellent.
