Sweet Bedroom Suite at the Sugar Palm Resort, Phuket
In general, we are very happy with the hotel and service. However there was very frustrating incident involving Reception Manager which spoilt our otherwise very good experience. We asked her assistance to call local tour company. After she did, she asked us to pay 20 Baht for the phone call. It’s not the money that matters (however 20 Baht for the local phone call is quite a lot) but the fact itself. The hotel reception is there to assist guest with their needs, to help them and make them welcome. Flight and tour confirmations, help with reservations of all kinds is supposed to be part of their service. This is even for 2-star hotels. That’s why it was really frustrating to be treated as described above especially by Reception Manager and in the 4-star resort.
Otherwise, the rest of the hotel staff was very friendly. The hotel rooms are very nice and modern, so is the swimming pool. Good location - close to the sea, restaurants and shops. One suggestion to the hotel: fit some shelves in the wardrobe (for some reason there are none) and a rail for the face towels. The staff should also improve their English as we had few instances of misunderstanding especially at the restaurant…[TripAdvisor]
[Sugar Palm Hotel Site]
Phuket, Thailand [Wikipedia]
HotelsByCity [Hotels in Phuket, Thailand]
