“Through the years, hotel rooms have continued to boast more and more bells and whistles, but time and time again research demonstrates what a customer wants most out of their hotel stay is a luxuriously comfortable bed” said Gary Dollens, vice president operations, Hyatt Hotels Corporation.

And for those business trips when you’re in a cool new town away from your loved ones - Hyatt’s not-yet patented “chastity pillow”.

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You can be sure that a Grand Hyatt Hotel will be a luxury experience. The Grand Hyatt in Hong Kong can even make a futon look “heavenly”.

Plateau room with terrace, decorated in modern tatami-styled room with futon beds on wooden floor; open baths with rain showers, LCD TV, DVD and breathtaking harbour view from its spacious terrace on Level 11.

[Grand Hyatt Hong Kong]
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“I’ll try to make this as neutral and unbiased as possible. We stayed there for three nights:”

Good Things About the Grand Hyatt Singapore:
- upgraded our two rooms to Grand Deluxe - very friendly and efficient reception staff
- large rooms, good toiletries and towels
- very good buffet breakfast selection - with very attentive staff
- porterage and concierge service efficient
- hotel guests have priority for taxis - the queues can get quite long at peak hours
- we were charged for a phone call and minibar consumption that we never made - once this was raised the staff erased the record immediately. how the charges occured is a mystery to me!
- the gym & sauna was well equipped and clean

Bad Things About the Grand Hyatt Singapore:
- our cordless phone didn’t work - this was reported on the first day but the phone remained non-functional for all 4 days (and 3 nights) of our trip. it kept on flashing and the buttons didn’t work!
- the pillow covers had holes …. not on the edges/sides but right in the middle!
- the showerhead was cracked and basically non-functional - water was dribbling out …. again this was raised but nothing was done

Conclusion
- definitely not the best hotel we’ve stayed in - but still quite good considering the price paid and the room upgrade.
- the staff are great - it appears that it’s the hardware that needs work done (the phone, shower, pillowcases).
…[more]“

…your bed image sure came out nice though!

Hotel
Reviews [TripAdvisor]